Returns & Refunds

How can I cancel my order?

We’re sorry you didn’t love your new products, but we're here to help! If your order has not yet been shipped, we may still be able to cancel it upon request. 

Please note that certain items, including pre-orders or specially sourced products, may not be eligible for cancellation once the order has been placed.

Consumers may still have the right to return or exchange their purchase within 14 days of delivery. Please note that we can not refund or exchange your purchase after the 14-day window has passed.

To request a cancellation please email us at info@funiki.nl with your order number and product name(s), and we will do our best to assist you.

How can I return or exchange my order?

You can return or exchange your purchase within 14 days of delivery. Please note that we can not refund or exchange your purchase after the 14-day window has passed.

All returned items must be sealed and contain all the original parts, packaging, pre-order benefits, and receipts that came with the original package.

You can no longer return/exchange your purchase or receive a refund when you break the seal or if the item is not complete.

We cannot guarantee that we will receive your returned item. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

When does the return & refund policy not apply?

• When the 14-day window has passed
• If the problem is minor (such as a small scratch on the outer box or case) 
• If the sealing of a product is broken or if the item is not complete
• If you ordered customized goods
• If the goods are likely to deteriorate quickly, such as perishables (food)
• For entrance tickets
• For newspapers and magazines
• For carriers of digital content, such as DVDs and CDs