Shipping Policy

Do you ship to all European countries (both EU and non-EU countries)?

Yes! Customers in Europe (EU and non-EU countries) can easily check out directly on our website. Additionally, being based in the EU means that customers within the EU won’t have to worry about any customs fee charges.

Do you ship to countries outside of Europe?

Yes! Customers residing outside Europe are absolutely welcome to shop at our webshop. However, due to limitations of our webshop platform (Shopify), please use our international order form to submit your request. 

Do I have to pay customs fees (VAT, Import Duties & Clearance Fees?)

Thanks to our convenient location in the EU, customers within the EU (European Union) are not charged any additional (customs) fees such as VAT, import duties or clearance fees!

Please note that Funiki is not responsible for customs fees, duties, taxes, or tariffs that may apply to international orders outside the EU.

Do you ship my order with a tracking number?

Yes! After we dispatch your order, we will send you a tracking number via e-mail. You can use this tracking number to monitor your parcel's journey through the DPD, GLS, or PostNL tracking system. 

How are shipping fees calculated?

Shipping fees are calculated at checkout and vary based on the destination country, as well as the weight and size of the entire order. We are currently updating our shipping rates and overview — they will be available again soon!

Can I combine multiple orders into one package to reduce shipping costs?

Yes! We’re happy to offer a service that combines multiple orders into one package, helping you save on shipping costs. Any overpaid shipping fees will be refunded after we combine your orders and recalculate the new shipping costs.

A service fee of €2 will be charged for combining 2 orders, €3 for combining 3 orders, and so on. To request this service, simply reach out to us via email at info@funiki.nl with your order numbers and instructions.

Why were my orders combined into one package without my request?

We may occasionally combine multiple orders into one package to save warehouse space, reduce packaging waste, lower operational costs, and streamline our shipping process. Please note that if your orders are combined at our initiative, shipping fees will not be refunded, because the consolidation was done for operational reasons rather than at your request.