Shipping Policy
Do I have to pay customs fees (VAT, Import Duties & Clearance Fees?
Thanks to our convenient location in the EU, customers within the EU (European Union) are not charged any additional (customs) fees such as VAT, import duties or clearance fees!
Please note that Funiki is not responsible for customs fees, duties, taxes, or tariffs that may apply to international orders outside the EU.
Delivery Information
Do you ship my order with a tracking number?
Yes! After we dispatch your order, we will send you a tracking number via e-mail. You can use this tracking number to monitor your parcel's journey through the DPD or PostNL tracking system. You can track your parcel in real-time and monitor its progress at every step.
How are shipping fees calculated?
Shipping fees are calculated at checkout and vary based on the destination country, as well as the weight and size of the entire order.
We are currently updating our shipping rates and overview — they will be available again soon!
DPD Information
Tracked Shipping & Delivery
Customers can follow their packages with track & trace! You will receive a notification the day before your parcel is due to arrive with the expected delivery date and an option to reschedule if necessary. On the day of delivery, you will receive a second notification with a precise one-hour time slot for when you can expect your parcel.
Delivery Attempt
There is one delivery attempt. If you are not home and the parcel cannot be delivered to a neighbor, it will be redirected to the nearest parcel shop. You can then collect your parcel at a time that is convenient for you.
Missed Deliveries
If you miss the delivery and the parcel is taken to a parcel shop, you will receive a notification with the address and collection instructions. You must collect your parcel within the timeframe specified by DPD.
Post NL Information
Tracked Shipping & Delivery
Customers can follow their packages with track & trace! Is the delivery time not convenient? You can choose to have your parcel delivered at another time (during the day or in the evening) or have it delivered to the closest pick-up point.
Delivery Attempt
PostNL’s local partner (e.g., the national postal service in the destination country) handles the final delivery to the recipient's address. Some countries may attempt delivery multiple times, while others may only try once. For exact details, it’s best to check with the specific postal service or local carrier in that country.
Missed Deliveries
If you miss the delivery, please follow the parcel collection instructions within the timeframe specified by PostNL or PostNL’s local partner (e.g., the national postal service in the destination country).
Order Consolidation
Can I combine separate orders into one package to reduce shipping costs?
Yes! We’re happy to offer a service that combines multiple orders into one package, helping you save on shipping costs. Any overpaid shipping fees will be refunded after we combine your orders and recalculate the new shipping costs.
A service fee of €2 will be charged for combining 2 orders, €3 for combining 3 orders, and so on.
To request this service, simply reach out to us via email at info@funiki.nl with your order numbers and instructions.
Why were my orders combined into one package without my request?
We may occasionally combine multiple orders into one package to save warehouse space, reduce packaging waste, lower operational costs, and streamline our shipping process. Please note that if your orders are combined at our initiative, shipping fees will not be refunded.