Do you ship to all European countries (both EU and non-EU countries)?

Yes! Customers in Europe (both EU and non-EU countries) can easily check out directly on our website. Additionally, being based in the EU means that customers within the EU won’t have to worry about any customs fee charges.

Do you ship to countries outside of Europe?

Yes! Customers residing outside Europe are absolutely welcome to shop at our webshop. However, due to limitations of our webshop platform (Shopify), please use our international order form to submit your request. 

Do I have to pay customs fees (VAT, Import Duties & Clearance Fees?)

Thanks to our convenient location in the EU, customers within the EU (European Union) are not charged any additional (customs) fees such as VAT, import duties or clearance fees!

Please note that Funiki is not responsible for customs fees, duties, taxes, or tariffs that may apply to international orders outside the EU. 

Pre-Orders

What are pre-orders and how do they work? 

When are pre-ordered items shipped to customers?

Please check the individual product page for the estimated shipping and delivery schedule. All the pre-order information is displayed at the top of the product page:

How will I be notified when my pre-order ships?

After we dispatch your order, we will send you a tracking number via e-mail. You can use this tracking number to monitor your parcel's journey through the DPD or PostNL tracking system. 

Why hasn’t my order shipped after the delivery date?

Shipping dates are estimates. Funiki imports official K-Pop albums, BL merchandise, and more from Thailand, Japan, China, and Korea. Shipping schedules may sometimes change or be delayed due to import processes or busy periods, such as work schedules or concert seasons.

How will I be notified when my pre-order is delayed?

We’ll keep you updated on any changes via our socials and appreciate your understanding.

What happens when my order contains multiple pre-orders with different release dates?

When you place an order containing multiple pre-orders with different release dates, the entire order will be on hold until all items are available and we can dispatch them all at once. If you want to avoid this, we recommend placing separate orders!

What happens when my order contains pre-orders ánd in-stock items?

When you place an order containing pre-orders ánd in-stock items, the entire order will be on hold until all items are available and we can dispatch them all at once. If you want to avoid this, we recommend placing separate orders!

Delivery Information

Do you ship my order with a tracking number?

Yes! After we dispatch your order, we will send you a tracking number via e-mail. You can use this tracking number to monitor your parcel's journey through the DPD or PostNL tracking system. 

How are shipping fees calculated?

Shipping fees are calculated at checkout and vary based on the destination country, as well as the weight and size of the entire order. We are currently updating our shipping rates and overview — they will be available again soon!

DPD Delivery Information

Tracked Shipping & Delivery 

Customers can follow their packages with track & trace! You will receive a notification the day before your parcel is due to arrive with the expected delivery date and an option to reschedule if necessary. On the day of delivery, you will receive a second notification with a precise one-hour time slot for when you can expect your parcel. 

Delivery Attempt

There is one delivery attempt. If you are not home and the parcel cannot be delivered to a neighbor, it will be redirected to the nearest parcel shop. You can then collect your parcel at a time that is convenient for you.

Missed Deliveries

If you miss the delivery and the parcel is taken to a parcel shop, you will receive a notification with the address and collection instructions. You must collect your parcel within the timeframe specified by DPD.

PostNL Delivery Information

Tracked Shipping & Delivery 

Customers can follow their packages with track & trace! Is the delivery time not convenient? You can choose to have your parcel delivered at another time (during the day or in the evening) or have it delivered to the closest pick-up point.

Delivery Attempt

PostNL’s local partner (e.g., the national postal service in the destination country) handles the final delivery to the recipient's address. Some countries may attempt delivery multiple times, while others may only try once. For exact details, it’s best to check with the specific postal service or local carrier in that country.

Missed Deliveries

 If you miss the delivery, please follow the parcel collection instructions within the timeframe specified by PostNL or PostNL’s local partner (e.g., the national postal service in the destination country).

Order Consolidation

Can I combine separate orders into one package to reduce shipping costs?

Yes! We’re happy to offer a service that combines multiple orders into one package, helping you save on shipping costs. Any overpaid shipping fees will be refunded after we combine your orders and recalculate the new shipping costs.

A service fee of €2 will be charged for combining 2 orders, €3 for combining 3 orders, and so on. To request this service, simply reach out to us via email at info@funiki.nl with your order numbers and instructions.

Why were my orders combined into one package without my request?

We may occasionally combine multiple orders into one package to save warehouse space, reduce packaging waste, lower operational costs, and streamline our shipping process. Please note that if your orders are combined at our initiative, shipping fees will not be refunded.